Delivery and Returns


All items are sent out to you via our trusted partners UPS. 

Our delivery options are:

Collect in Store: Free

Standard (3-5 Working Days): £5.00

Express (2 Working Days): £7.95

Next Working Day (If ordered before 12 noon): £14.95

Premium Saturday 12pm (If ordered before 12 noon Friday): £19.95

*If additional Verification Checks are required on your order, please allow an additional 24 hours for despatch on your chosen lead time.


We understand that our fellow handbag enthusiasts live far and wide so if your order is being shipped outside the U.K, we want to make you aware that you will be responsible for any applicable custom charges.


Standard Returns Policy:

If purchased in store, you have 7 days to return the item for a full refund or exchange. For online purchases, you have 28 days to return the item for a full refund or exchange - but you must notify us within 14 days of receiving your parcel that you will be returning.

All item(s) must be unused, in the same condition as sold to you and include all original labels.

You can return free of charge to our UK stores in Chelsea and Leeds or your local UPS Drop Off Point (Mainland UK only).  

We also offer a Home Collection Service within Mainland UK at a cost of £10 per return. Should you wish to this service, email us at

If you are ready to make a return, complete our Online Return Form now.


First Purchase: Receive £20 off orders over £250 using WELCOME20 or £50 off purchases over £1000 using WELCOME50